Privacy Policy

How we protect your data.

Who we are

BirchHosting Limited Limited (“we”) are committed to protecting and respecting your privacy.

Our website address is: is run by Birch Hosting Limited

Our address

Birch Hosting Limited
2 Lime Grove
WS13 6ER
Tel 0121 663 0382

What personal data we collect and why we collect it

We only hold personal data for the purposes of communication, authentication and billing of our customers and those who sign up to receive information from us. We process all data within legal guidelines and do not share any personal data with third parties. Any personal data not relevant to our current business is deleted.

By visiting the site, we do not collect any personal identifiable information from you, however please refer to Imunify360 below which protects our servers.

However, cookies are placed which could lead to 3rd party applications like Google Analytics being able to put information together from your browsing habits from different sites which could make you identifiable to them.
You have the option to turn off such cookies, please see our cookie policy below.

Server Logs keep IP and browser information.

Information about you (Imunify360).

Imunify360 collects information about visitors of any site hosted on our servers protected by Imunify360. That information includes visitors IP addresses, URI, browser information, screen resolution as well as other location & browser metadata.

We might also collect HTTP/HTTPs query parameters, encrypted using one-way encryption (irreversible encryption used for comparison & analysis).
If attack is detected, we will collect HTTP parameters without using one-way encryption. We will still encrypt it for the purpose of transferring it to our servers.

Contact forms

The only time where we do collect personal information if you fill in the contact form which would open a ticket at Please refer to the Privacy Policy on how we collect this information

Who we share your data with

We do not share your contact information with any third party, however cookies can share browsing habits and IP addresses, please see the cookie policy regarding this.
By submitting the contact form you will open a ticket with Birch Hosting Limited as we use the ticket system to ensure you get a fast response.

How long we retain your data

If you don’t take out any of our services then we will remove any tickets from our system 12 months after you have contacted us, however you can ask for the ticket to be deleted at any point during this period.

If you open an account with us please see as this is where the information will be kept, not on this site.

What rights you have over your data

If you are a customer of Birch Hosting Limited you can request an electronic copy of all information we carry regarding your account, you can request this free of charge and we can deliver this within 5 days of the request.

Right to be forgotten/deletion

We comply with all requests to remove personal data and abide by any legitimate requests to receive information about the data we hold on individuals in a timely fashion.

Where we send your data

Please see our reference to Imunify360

How to contact us

Please use the contact form on the site or call us if you have any questions regarding privacy.

How we protect your data is https; shown by the secure padlock on the site. This means that communication between your browser and the website is encrypted for security.
We use advanced firewall / Malware scanner (Imunify360) to ensure that all traffic to the site and server are not malicious. We also run real-time malware protection against any new files uploaded to the system. Our systems are also protected against a large proportion of zero-day attacks.

What data breach procedures we have in place

Should we be a victim of a data breach, the affected individuals will be contacted within the timescales specified in the GDPR, it will be reported to the Information Commissioner, and a full report – highlighting any risks – will be provided.
What third parties we receive data from
Imunify360 for server security.

Cookie Policy

Contact us

Your Privacy is important to us

Call 01543 547750